What we are building
Our public roadmap. See what has shipped, what is being built, and what is coming next. Have a feature request? Let us know.
Planned
2Public API
Developer API for custom integrations, webhooks, and workflow automation.
Proactive support
AI reaches out to customers proactively when an order is delayed — before they have to ask.
In progress
2WooCommerce integration
Order and customer data sync for WordPress stores — bringing the same AI capabilities to WooCommerce merchants.
Slack notifications
Get alerted in Slack when tickets escalate, SLAs approach breach, or the AI needs human review.
Shipped
13Autonomous AI agent
20+ tools — resolves tickets end-to-end including order lookups, refunds, discount codes, and return processing.
Shopify integration
Deep native integration with OAuth — order data, refunds, cancellations, discount codes, and customer profiles.
Shared inbox
Unified inbox for email and live chat with real-time updates, smart filters, and keyboard shortcuts.
Live chat widget
Embeddable chat widget with pre-chat forms, session persistence, business hours, and full customization.
WhatsApp channel
Connect WhatsApp Business (Meta Cloud API) per brand — WhatsApp conversations land in the same inbox.
Multi-language AI
Automatic language detection — AI responds in the customer's language without configuration.
Escalation & routing
AI escalates to humans when needed — configurable turn limits, keyword triggers, and department routing.
Analytics dashboard
Response times, resolution rates, agent performance, CSAT scores, and channel breakdown with visual charts.
Automation rules engine
Trigger-based automations — auto-assign, auto-tag, auto-prioritize, and auto-route without code.
SLA management
Response and resolution time targets with breach detection, real-time alerts, and snooze-aware pausing.
CSAT surveys
Post-resolution satisfaction surveys with 5-star, thumbs, or NPS styles. Configurable delays and exclusions.
Multi-brand support
Manage multiple stores from one workspace — each brand gets its own AI config, widget, email, and integrations.
Roles & permissions
Granular RBAC with system roles, custom roles, departments, and 110+ permissions in 25 categories.
Considering
3Instagram DM support
Handle customer queries that arrive via Instagram Direct Messages.
BigCommerce integration
Full storefront sync for BigCommerce merchants.
Voice / phone channel
AI-assisted phone support with call transcription and automatic ticket creation.