Simple, transparent pricing
Squid Support bills on two meters — tickets and AI messages — with no flat fee per AI resolution. Every plan includes a monthly allowance of both; past it you pay a small overage per ticket and per AI message, so a short ticket costs less than a long one. Billed monthly, and all plans include a 7-day free trial.
Plans
Price, included tickets, included AI messages and overage rates for each plan, in USD.
All plans include a 7-day free trial. Cancel anytime.
What a month costs
Your bill is the plan price plus any overage on each meter. These examples assume 2.8 AI messages per ticket — the same assumption as the cost calculator on the homepage — and use the cheapest plan for each volume.
A small store inside Starter
400 tickets × 2.8 = 1,120 AI messages a month. Cheapest plan: Starter.
$0.62 per ticket in software. The same volume on Basic would be $699, Pro would be $1,199 or Advanced would be $1,999.
A growing store past its allowance
1,000 tickets × 2.8 = 2,800 AI messages a month. Cheapest plan: Starter.
$0.49 per ticket in software. The same volume on Basic would be $699, Pro would be $1,199 or Advanced would be $1,999.
3,000 tickets a month
3,000 tickets × 2.8 = 8,400 AI messages a month. Cheapest plan: Pro.
$0.40 per ticket in software. The same volume on Starter would be $1,534, Basic would be $1,356 or Advanced would be $1,999.
Go further
What are you actually paying per ticket?
The calculator on the homepage compares your cost per ticket today with Squid Support, including agent salaries. Agent cost, platform fee and ticket volume are your inputs; change them and every number recalculates.
Plans & billing
How trials, plan usage and overage charges work in Squid Support, and the difference between Shopify billing and card billing.